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Submit Ticket from Support Center:
HappyFox lets you collect support requests of your customers, directly from your website, portal or any third party web page. This allows your customers to submit a ticket to your helpdesk without having to look around for your self-service portal or remember your support email.
In order to set this up, you need to configure the support widget in HappyFox and put the code snippet in your website. If you want it to be available across several pages, you can set up a pop-up widget that will appear as a small tab on the sides of your screen and will open up a form when clicked. You could also set up an embeddable widget, which will put a form directly into one of your pages (for example, the Contact Us page).
Either way, the widget will display the ticket form with all the ticket fields you have configured inside HappyFox, automatically. Follow the instruction to set up the support widget.
